![]() ![]() If possible, try again while connected to a different network (such as a mobile data plan).It's often good to try this on a mobile device or tablet because portable devices tend to have less third-party software directly influencing the web browsing experience. Attempt to replicate the error on a different device.If you have this feature enabled, try disabling it. Some third-party anti-virus solutions include additional "browser protection" which can manipulate the pages you are viewing. If no changes to your browser improve the situation, there may be an issue with something else on your PC causing it. Review your browser settings, specifically those concerning content and security. If you are still having the same problem with add-ons disabled.If this works, try turning them back on a few at a time until it stops working again. Temporarily disable all add-ons you have installed in your browser.Private browser disables some of your extensions and - in most cases - uses the default settings for security. Try a private browsing session (sometimes called incognito mode).This will help you work out if the problem is related to your primary browser or your PC configuration. Please note that we officially support the following browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Yandex, Chome Mobile and Safari Mobile. ![]() Try to replicate the problem you are having after doing each of the following. The cause of the problem can be a browser add-on, security settings or your PC configuration. Downloaded files may be given an invalid file extension.Anomalies in page layout (missing sections, blank sections, etc).Being logged out of the site frequently.An error message when attempting to log in, register or make changes to an account.graphs, page tabs, search filters) not loading or responding to input. Please note, this is not an exhaustive list. If you are encounter a problem matching or similar to those listed below, this article may provide a solution. As a general rule, the more restrictive your privacy settings are, and the more third party browser extensions you use, the greater the chance of encountering issues is. Please before you report an issue, check your browser extensions and/or privacy settings and compare them against this list to rule out that the issue is down to your local setup and choice of extensions. This article is intended to provide troubleshooting steps for most issues as well as a list of browser add-ons known to interfere with the normal operation of our website. ![]()
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